Security Cameras, Access Control and Security Technologies

Effective Date: July 27, 2026
Last Updated: July 27, 2026

Nexlar, LLC (“Nexlar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy applies to www.nexlar.com, other Nexlar websites that link to this policy, and communications and services provided by Nexlar. It explains how we collect, use, disclose, retain, and protect personal information when you:

– Visit or use our website
– Submit a contact form or request a quote
– Request installation, maintenance, monitoring, or technical-support services
– Purchase products or services
– Register for an account
– Communicate with us by telephone, email, web form, or text message
– Enroll in a Nexlar SMS or text-messaging program
– Otherwise interact with Nexlar.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Nexlar.

Information You Provide Directly

We may collect personal and business information including:

– First and last name
– Company or organization name
– Job title
– Mailing address
– Billing address
– Shipping address
– Service or installation address
– Email address
– Telephone number
– Mobile telephone number
– Account registration and login information
– Contact and communication preferences
– SMS opt-in and opt-out records
– SMS consent records
– Text-message interaction information
– Information submitted through contact, support, quote, service-request, or appointment forms
– Project, facility, security-system, and technology requirements
– Service history
– Customer-support communications
– Appointment and scheduling information
– Quotes, proposals, invoices, and transaction information
– Payment and billing information
– Any other information you voluntarily provide to us.

Payment Information

When you purchase Nexlar products or services, payment information may be collected and processed by Nexlar or by a third-party payment processor.

Payment information may include:

– Cardholder name
– Billing address
– Credit or debit card information
– Bank or electronic-payment details
– Transaction amount
– Payment status
– Invoice information.

When payments are processed by a third-party provider, Nexlar may receive limited transaction information and may not receive or store your complete payment-card number.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information such as:

– Internet Protocol address
– Browser type and version
– Device type
– Operating system
– Domain name
– Referring website
– Exit page
– Pages visited
– Links selected
– Access dates and times
– Length of website visits
– Approximate geographic location derived from an IP address
– Cookie identifiers
– Website interaction information
– General usage and performance information.

Information From Other Sources

We may receive information from:

– Customers
– Property owners and property managers
– General contractors
– Subcontractors
– Manufacturers
– Distributors
– Monitoring providers
– Technology providers
– Referral partners
– Payment processors
– Shipping providers
– Public business sources
– Advertising and analytics providers
– Other parties when permitted by law

2. How We Use Your Information

Nexlar may use personal information to:

– Operate, maintain, and improve our website
– Respond to questions, inquiries, and requests
– Prepare quotes, estimates, proposals, and agreements
– Schedule appointments and service calls
– Dispatch technicians
– Provide technician arrival notifications
– Design, install, configure, inspect, maintain, and repair security and technology systems
– Deliver products and coordinate shipping
– Provide customer service and technical support
– Process payments and transactions
– Manage customer accounts
– Maintain customer and project records
– Communicate by telephone, email, or text message
– Send appointment reminders
– Send service-request updates
– Send quote, proposal, and project updates
– Send account, invoice, billing, and payment notifications
– Send security, operational, and customer-support alerts
– Send promotional or marketing messages when permitted by law and when appropriate consent has been provided
– Record and manage SMS consent, opt-in, and opt-out preferences
– Personalize website content
– Measure website traffic and performance
– Analyze interest in our services
– Maintain the security and integrity of our systems
– Detect and prevent fraud, misuse, unauthorized access, and cybersecurity incidents
– Protect our legal rights and property
– Enforce contracts and policies
– Comply with tax, accounting, licensing, regulatory, and legal obligations
– Carry out other purposes disclosed when the information is collected.


3. SMS and Text-Message Communications

Consent to Receive Text Messages

When you provide your mobile telephone number and affirmatively opt in to receive text messages, you authorize Nexlar to send SMS or MMS messages to the mobile number you provided.

Consent may be provided through:

– A website form
– An unchecked SMS-consent checkbox
– A written agreement
– A service-request form
– A text-message keyword
– An account-registration process
– A verbal request documented by Nexlar where legally permitted
– Another clearly disclosed enrollment method.

Text messages may be sent manually or using automated technology.

Providing a telephone number without affirmatively opting in does not, by itself, constitute consent to receive promotional or marketing text messages.

Types of Messages

Depending on the program or service for which you enroll, Nexlar text messages may include:

– Appointment confirmations
– Appointment reminders
– Technician scheduling notifications
– Technician arrival updates
– Service-request updates
– Quote and proposal updates
– Installation and project updates
– Customer-support communications
– Account notifications
– Invoice and payment reminders
– Transaction confirmations
– Security or operational alerts
– Warranty and maintenance information
– Requests for feedback
– Promotional offers
– Product and service announcements
– Other messages described when you provide consent.

Marketing Consent Is Not Required to Purchase

Consent to receive promotional or marketing text messages is not a condition of purchasing any product or service from Nexlar.

You may purchase Nexlar products or request Nexlar services without consenting to receive promotional text messages.

Message Frequency

Message frequency varies depending on:

– Your service requests
– Scheduled appointments
– Active projects
– Account activity
– Customer-support activity
– The messaging program in which you enrolled
– Your communication preferences.

Promotional messages may be recurring until you opt out.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier’s charges, terms, and conditions apply to all text messages sent or received. Nexlar is not responsible for charges imposed by your wireless carrier.

Opting Out of Text Messages

You may stop receiving Nexlar text messages at any time by replying:

STOP

You may also use another reasonable response that clearly communicates your request to stop receiving text messages.

After receiving an opt-out request, Nexlar may send one final confirmation message stating that you have been unsubscribed.

You may also request to stop receiving text messages by contacting:

Email:stop@nexlar.com

Nexlar will process valid opt-out requests within the period required by applicable law.

Separate Messaging Programs

Nexlar may operate separate messaging programs, such as:

– Service and appointment notifications
– Account and billing notifications
– Security and operational alerts
– Promotional or marketing messages.

Opting out of one program may not automatically opt you out of a separate program for which you independently enrolled, where permitted by law.

You may request that all Nexlar text communications stop by clearly stating that you wish to opt out of all Nexlar SMS programs.

Help With Text Messages

For assistance, reply:

Help

You may also contact Nexlar at

Email: stop@nexlar.com
Website: www.nexlar.com

Mobile Information Privacy

Nexlar does not sell or rent:

– Mobile telephone numbers
– SMS opt-in information
– SMS opt-out information
– SMS consent records
– Text-message communication preferences.

Nexlar will not share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be disclosed to service providers that help us operate our messaging program, including:

– Telecommunications carriers
– SMS and messaging platforms
– Customer relationship management providers
– Cloud hosting providers
– Customer-support providers
– Software providers
– Compliance providers
– Other vendors acting on Nexlar’s behalf.

These providers may use mobile information only to provide authorized services to Nexlar and are expected to protect the confidentiality of the information.

The restrictions described in this section do not prevent Nexlar from disclosing information:

– When required by law
– In response to valid legal process
– To investigate fraud or abuse
– To prevent a security threat
– To protect Nexlar, its customers, or the public
– In connection with a merger, acquisition, sale, or other business transaction.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Text-message delivery depends on effective transmission by your mobile carrier and is not guaranteed.

SMS services may not be available through all carriers, devices, plans, or geographic areas.

Eligibility

You must be at least 18 years old or have permission from the mobile-account holder to enroll a telephone number in a Nexlar text-messaging program.

Changes to Your Mobile Number

You agree to notify Nexlar if you:

– Deactivate your mobile telephone number
– Transfer the number to another person
– Change carriers
– No longer control the number
– Discontinue use of the number.

This helps Nexlar avoid sending messages intended for you to another person.

4. Email Communications

Nexlar may contact you by email for purposes including:

– Service announcements
– Appointment confirmations
– Quote and proposal updates
– Project updates
– Account notices
– Invoice and payment communications
– Security notifications
– Surveys
– Newsletters
– Promotional offers
– Other general communications.

We or our service providers may receive a notification when you open a Nexlar email or select a link within an email.

You may unsubscribe from promotional emails by:

– Selecting the unsubscribe link in the email
– Contacting us at stop@nexlar.com.

Even after unsubscribing from promotional emails, you may continue to receive nonmarketing communications regarding:

– Active services
– Appointments
– Transactions
– Accounts
– Payments
– Warranties
– Customer-support requests
– Legal notices
– Security matters.

5. Cookies and Similar Technologies

The Nexlar website may use cookies, pixels, web beacons, local storage, analytics tools, and similar technologies.

A cookie is a small text file stored on your computer or device by a website.

Cookies may help us:

– Recognize returning visitors
– Remember website preferences
– Maintain website functionality
– Save form or account information
– Understand website traffic
– Analyze visitor interactions
– Improve website performance
– Measure marketing effectiveness
– Customize content
– Detect security issues or misuse.

Cookies cannot ordinarily be used to run programs or deliver viruses to your computer.

Most browsers automatically accept cookies. You can generally modify your browser settings to block, delete, or receive notifications about cookies.

If you decline cookies, some website features may not function properly.

Where required by applicable law, Nexlar will request consent before using nonessential cookies.

6. Tracking Website Activity

Nexlar may track the pages and services visitors use within our website to understand which products, services, and content are most useful or popular.

This information may be used to:

– Improve the website
– Understand customer interests
– Measure website performance
– Provide relevant content
– Improve advertising
– Develop new products and services.


7. Analytics and Advertising

We may use third-party analytics providers to evaluate website traffic, visitor behavior, and website performance.

We may also use advertising technologies to measure the effectiveness of marketing campaigns.

These providers may collect information using cookies, pixels, or similar technologies according to their own privacy policies.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing activities.

Nexlar does not sell customer lists for money.

8. How We Share Information

Nexlar does not sell, rent, or lease its customer lists to third parties.

We may disclose personal information as described below.

Service Providers

We may share information with vendors that provide services such as:

– Website hosting
– Cloud storage
– Customer relationship management
– Email delivery
– SMS and text-message delivery
– Telephone and communication services
– Payment processing
– Accounting
– Shipping
– Analytics
– Advertising
– Cybersecurity
– IT support
– Customer support
– Legal services
– Other business operations.

These providers may use personal information only to perform authorized services for Nexlar

Contractors and Business Partners

We may share information with authorized:

– Contractors
– Subcontractors
– Installers
– Manufacturers
– Distributors
– Monitoring providers
– Software providers
– Shipping providers
– Other business partners.

Information is shared only as reasonably necessary to prepare, deliver, install, configure, monitor, maintain, repair, or support requested products and services.

Legal, Security, and Safety Disclosures

Nexlar may disclose personal information without prior notice when we reasonably believe disclosure is necessary to:

– Comply with applicable law
– Respond to a subpoena, court order, warrant, or legal process
– Respond to a government or regulatory request
– Protect Nexlar’s rights or property
– Protect our customers or business partners
– Investigate fraud or unauthorized activity
– Respond to a cybersecurity incident
– Enforce an agreement
– Prevent injury or loss
– Protect the safety of Nexlar, our customers, website users, or the public.

Business Transactions

Personal information may be disclosed or transferred in connection with:

– A merger
– Acquisition
– Financing
– Reorganization
– Sale of company assets
– Bankruptcy
– Change of control
– Similar business transaction.

9. External Data Storage

Nexlar may store or process personal information using servers, cloud platforms, software systems, and hosting services provided by third-party vendors.

These vendors may store information on Nexlar’s behalf and may access information only as reasonably necessary to provide their contracted services.

10. Security of Personal Information

Nexlar uses reasonable administrative, technical, and physical safeguards designed to protect personal information from:

– Unauthorized access
– Unauthorized use
– Unauthorized disclosure
– Alteration
– Destruction
– Theft
– Loss.

Security safeguards may include:

– Secure Sockets Layer or Transport Layer Security encryption
– Access controls
– Password protection
– Authentication measures
– Employee and contractor access restrictions
– System monitoring
– Secure hosting services
– Data backups
– Cybersecurity tools
– Other safeguards appropriate to the nature of the information.

When personal information is transmitted through the website, Nexlar may use encryption technologies such as SSL/TLS.

No data transmission, website, network, storage system, or wireless connection can be guaranteed to be completely secure.

Although Nexlar works to protect personal information, we cannot guarantee the absolute security, integrity, or privacy of information transmitted to or from our website or systems.

11. Data Retention

Nexlar retains personal information for as long as reasonably necessary to:

– Provide requested products and services
– Complete transactions
– Maintain customer and project records
– Honor warranties
– Provide support
– Resolve disputes
– Enforce agreements
– Prevent fraud
– Maintain security
– Meet tax and accounting obligations
– Meet licensing and regulatory requirements
– Comply with applicable law.

Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, Nexlar may delete, anonymize, aggregate, or securely dispose of it.

12. Your Privacy Rights

Depending on where you reside and subject to applicable exceptions, you may have the right to:

– Confirm whether Nexlar processes your personal information
– Access personal information maintained about you
– Correct inaccurate personal information
– Request deletion of personal information
– Obtain a portable copy of certain personal information
– Opt out of targeted advertising
– Opt out of certain sales or sharing of personal information
– Opt out of certain profiling activities
– Withdraw consent where processing is based on consent
– Opt out of marketing emails
– Opt out of SMS or text messages
– Appeal the denial of a privacy request.

Nexlar will not unlawfully discriminate against you for exercising an applicable privacy right.

Submitting a Privacy Request

You may submit a privacy request by contactin

Email: stop@nexlar.com

Mail:
Nexlar, LLC
22136 Westheimer Parkway, Suite 256
Katy, Texas 77450

Please provide enough information for Nexlar to:

– Identify you
– Locate relevant records
– Understand your request
– Verify your identity.

We may request additional information when reasonably necessary to verify your identity and protect your personal information.

Authorized Agents

Where permitted by law, an authorized agent may submit a privacy request on your behalf.

We may require evidence that the agent is authorized to act for you and may contact you directly to verifythe request.

Appeals

Where applicable, you may appeal a decision regarding your privacy request by emailing:

stop@nexlar.com

Use the subject line:

Privacy Request Appeal

Please explain why you believe the decision should be reconsidered.

13. Sensitive Personal Information

Nexlar does not intend to collect sensitive personal information through general website forms unless it is reasonably necessary to provide a requested service or comply with law.

Do not submit the following through a general contact form unless Nexlar specifically requests the information through an authorized and secure process:

– Social Security numbers
– Government identification numbers
– Driver’s license information
– Passport information
– Bank-account credentials
– Security-system passwords
– Alarm codes
– Access-control credentials
– Network passwords
– Biometric information
– Medical information
– Other highly sensitive information.

14. Security-System and Facility Information

Because Nexlar provides security-system and technology services, customers may provide information concerning:

– Facility layouts
– Building addresses
– Access-control systems
– Alarm systems
– Video-surveillance systems
– Intercom systems
– Network systems
– Gates and vehicle entrances
– Door hardware
– Security weaknesses
– Employee or tenant access
– Emergency contacts
– System credentials
– Other operational or security information.

Nexlar treats this information as confidential customer or business information.

We use it only as reasonably necessary to:

– Prepare proposals
– Design systems
– Recommend equipment
– Install and configure systems
– Provide monitoring or managed services
– Perform inspections
– Provide maintenance
– Troubleshoot problems
– Respond to service requests
– Meet contractual obligations
– Protect Nexlar and its customers.

Customers are responsible for ensuring they have authority to provide facility, employee, tenant, resident, visitor, video, access-control, and other information to Nexlar.

15. Video Surveillance and Access-Control Information

Nexlar may install, configure, host, monitor, service, or support systems including:

– Video surveillance
– Video management systems
– License-plate recognition
– Access control
– Visitor management
– Intercom systems
– Gate systems
– Intrusion alarms
– Cloud-managed security systems
– Related technologies.

Unless otherwise stated in a written agreement:

– The customer determines the purpose for which the system is used
– The customer controls the system and its users
– The customer is responsible for required notices, signs, permissions, and disclosures
– The customer determines retention periods and access permissions
– The customer is responsible for lawful use of recorded video and access records
– Nexlar accesses system information only as necessary to provide authorized services
– Nexlar does not independently use customer surveillance footage or access records for unrelated marketing purposes.

Hosted, cloud, monitoring, or managed services may be governed by additional agreements and policies.

16. Publicly Submitted Information

If Nexlar provides a public forum, review page, message board, comment section, or similar feature, information you voluntarily disclose may be visible to others.

Do not post confidential, sensitive, security-related, or personally identifiable information in a public area.

Nexlar is not responsible for information you voluntarily make publicly available.

17. Children’s Privacy

Nexlar’s website and services are intended for businesses and adults.

They are not directed to children under 13, and Nexlar does not knowingly collect personal information online from children under 13.

If we learn that personal information was collected from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

Individuals under 18 should use the website only with the involvement or permission of a parent or legal guardian where appropriate.

18. Links to Other Websites

The Nexlar website may contain links to third-party websites or services.

Nexlar is not responsible for the:

– Content
– Availability
– Security
– Data collection
– Privacy practices

of third-party websites or services.

We encourage users to review the privacy policies of each third-party website before providing personal information.

19. Do Not Track and Privacy Preference Signals

Some web browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard for responding to Do Not Track signals, the Nexlar website may not respond to every signal.

Where required by applicable law and technically supported, Nexlar may recognize a universal opt-out preference signal, such as Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted-advertising activities for that browser or device.

20. Users Outside the United States

Nexlar is based in the United States.

If you access our website or services from another country, personal information may be transferred to, stored in, or processed in the United States.

Privacy and data-protection laws in the United States may differ from the laws in your jurisdiction.

21. Changes to This Privacy Policy

Nexlar may update this Privacy Policy periodically to reflect changes in:

– Our services
– Technology
– Business practices
– Data-processing activities
– Legal and regulatory obligations.

When changes are made, Nexlar will revise the “Last Updated” date at the beginning of this policy.

When appropriate or legally required, Nexlar may also provide notice through:

– A prominent website notice
– Email
– Text message
– Account notification
– Another reasonable communication method.

Your continued use of the website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law

22. Contact Information

Nexlar welcomes questions, comments, and privacy requests regarding this Privacy Policy.

Please contact:

Nexlar, LLC
22136 Westheimer Parkway, Suite 256
Katy, Texas 77450

Website: www.nexlar.com
Email: stop@nexlar.com